Refund policy
We have a 28-day return policy, which means you have 28 days after receiving your order to request a return.
To be eligible for a return, items must be unused, unopened and in their original packaging - for wallpaper, this means rolls that have not been unwrapped or cut. You'll also need your receipt or proof of purchase.
To start a return, please contact us at hello@living-quarters.co. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return postage is at the customer's cost, and we recommend using a tracked service, as we can't refund items that don't reach us. If an item arrives damaged or incorrect, we'll of course cover the cost of getting it back to us.
Damages and issues
Please inspect your order on arrival and contact us straight away if anything is defective, damaged, or not what you ordered, so we can make it right.
As our wallpaper and fabric are printed to order, we ask that you check your rolls and fabric carefully before installation or cutting. If you believe an item is incorrect or faulty, please contact us before your decorator begins work - we cannot reimburse labour or installation costs where a product was fitted without first being checked.
Non-returnable items
We're unable to accept returns on:
- Opened or part-used rolls of wallpaper
- Fabric that has been cut from the roll
- Sale items and gift cards
If you're unsure whether your item can be returned, just get in touch - we're always happy to help, and we'd always rather talk it through before you order.
Ordering the right quantity
Because our products are printed to order, we recommend double-checking your measurements (or asking your decorator to) before ordering. You can also use our handy wallpaper calculator to assist.
Exchanges
The fastest way to get what you need is to return the item you have and, once the return is accepted, place a new order. As everything is printed to order, please allow 2-3 weeks for new items to be produced.
Refunds
We'll notify you once we've received and inspected your return and let you know whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method. Please allow a few days for your bank or card provider to process the refund.
For any questions about returns, contact us at hello@living-quarters.co.