Frequently Asked Questions
SHIPPING / DELIVERY
How quickly will I receive my order?
Our wallpaper and fabrics are printed to order and are non-stocked items. The production of an order will begin after payment is received in full. Please note that the lead time on all orders is 2-3 weeks unless otherwise stated. Please read our Delivery Policy here.
How will I know when my order has been dispatched?
You will receive a shipment confirmation email with the shipping tracking number when the order has been dispatched.
Do you ship internationally?
Yes! We are happy to deliver worldwide. Please note that Living Quarters are not responsible for international customs duties and taxes.
SAMPLES
Can I order samples?
Yes of course! It is always best to see wallpaper and fabric in person to get a real feel for the quality, colours and pattern in situ.
We have made every effort to show an accurate representation of the colours of our products on our website, however, we highly recommend ordering a sample before purchasing.
How can I order a sample?
To order a sample, go to the product page that you require, then select ‘sample’ from the drop-down options bar.
PRICES
Do your prices include VAT?
VAT is added at checkout, but please note that this excludes delivery charges and import duties. Shipping costs will be added at checkout. Please note that international orders are subject to additional import duties.
VAT is not added at checkout for international orders.
CANCELLATION / RETURNS
Cancellations are accepted at the sole discretion of Living Quarters. To request a cancellation, please contact us at support@living-quarters.co as soon as possible. Once production has commenced, cancellations cannot be accommodated.
As a small, independent business, all products are made to order and produced specifically to each customer’s specifications. This allows us to reduce waste and uphold high quality standards.
Accordingly, we do not accept returns or exchanges for trade orders, except in cases where goods are received damaged or defective.
This policy aligns with the nature of bespoke manufacturing and applies to all B2B transactions, which are not subject to standard consumer return rights. We recommend reviewing your order carefully before submitting.
If you believe your order is faulty or damaged, please notify us in writing within 28 days of receipt, including supporting photos and a description of the issue. We will investigate and respond accordingly.
We appreciate your understanding and cooperation.
PRIVACY POLICY
We respect our customers’ privacy and do not share or store any financial details. Please see out full privacy policy here.
INTELLECTUAL PROPERTY
All copyright, design rights and intellectual property rights existing in our designs and products are property of Living Quarters.
HOW DO I HANG WALLPAPER?
We recommend seeking advice from a trained professional. Please find our wallpaper calculator here. Living Quarters does not take responsibility for over or under ordering of products.
TRADE
How do I apply for a Trade account?
To apply for a Trade account, please fill in our trade form HERE.
We reserve the right to refuse accounts at our discretion.
PRODUCT INFORMATION
Where can I use your products?
Our products are designed for interior use.
How do I clean my fabric?
As our fabric is digitally printed it is dry clean only.
CONTACT US
How can I contact you?
For any questions or queries, please email support@living-quarters.co and we would be delighted to help.