Frequently Asked Questions

SHIPPING / DELIVERY

How quickly will I receive my order?

Our wallpaper and fabrics are printed to order and are non-stocked items. The production of an order will begin after payment is received in full. Please note that the lead time on all orders is 2-3 weeks unless otherwise stated. Please read our Delivery Policy here.

How will I know when my order has been dispatched?

You will receive a shipment confirmation email with the shipping tracking number when the order has been dispatched.

Do you ship internationally?

Yes! We are happy to deliver worldwide. Please note that Living Quarters are not responsible for international customs duties and taxes.

SAMPLES

Can I order samples?

Yes of course! It is always best to see wallpaper and fabric in person to get a real feel for the quality, colours and pattern in situ.

We have made every effort to show an accurate representation of the colours of our products on our website, however, we highly recommend ordering a sample before purchasing.

How can I order a sample?

To order a sample, go to the product page that you require, then select ‘sample’ from the drop-down options bar.

 

PRICES

Do your prices include VAT?

Yes, our prices include VAT but exclude delivery charges and import duties. Shipping costs will be added at checkout. Please note that international orders are subject to additional import duties.

 

CANCELLATION / RETURNS

Cancellations are offered at the discretion of Living Quarters. Please contact us at support@living-quarters.co if you wish to cancel an order.

We have a 28 day return policy. Please notify us within 28 days if you wish to return an item. Read more about our refund policy here. 

Please note that we are unable to accept returns on cut lengths of wallpaper or fabric.

 

PRIVACY POLICY

We respect our customers’ privacy and do not share or store any financial details. Please see out full privacy policy here.

 

INTELLECTUAL PROPERTY

All copyright, design rights and intellectual property rights existing in our designs and products are property of Living Quarters.

 

HOW DO I HANG WALLPAPER?

We recommend seeking advice from a trained professional. Please find our wallpaper calculator here. Living Quarters does not take responsibility for over or under ordering of products.

 

TRADE

How do I apply for a Trade account?

To apply for a Trade account, please fill in our trade form HERE.

 

We reserve the right to refuse accounts at our discretion.

 

PRODUCT INFORMATION

Where can I use your products?

Our products are designed for interior use.

How do I clean my fabric?

As our fabric is digitally printed it is dry clean only.

 

CONTACT US

How can I contact you?

For any questions or queries, please email support@living-quarters.co and we would be delighted to help.