Frequently Asked Questions
SHIPPING / DELIVERY
How quickly will I receive my order?
Our wallpaper and fabrics are printed to order and are non-stocked items. The production of an order will begin after payment is received in full. Please note that the lead time on all orders is 2-3 weeks unless otherwise stated.
How will I know when my order has been dispatched?
You will receive a shipment confirmation email with the shipping tracking number when the order has been dispatched.
Do you ship internationally?
Yes! We are happy to deliver worldwide. Please note that Living Quarters are not responsible for international customs duties and taxes.
Can I order samples?
Yes of course! It is always best to see wallpaper and fabric in person to get a real feel for the quality, colours and pattern in situ.
We have made every effort to show an accurate representation of the colours of our products on our website, however, we highly recommend ordering a sample before purchasing.
How can I order a sample?
To order a sample, go to the product page that you require, then select ‘sample’ from the drop-down options bar.
Do your prices include VAT?
Yes, our prices include VAT but exclude delivery charges and import duties. Shipping costs will be added at checkout. Please note that international orders are subject to additional import duties.
CANCELLATION / RETURNS
Cancellations are offered at the discretion of Living Quarters. Please contact us at firstname.lastname@example.org if you wish to cancel an order.
We have a 14 day return policy. Please notify us within 14 days if you wish to return an item. Read more about our refund policy here.
All copyright, design rights and intellectual property rights existing in our designs and products are property of Living Quarters.
HOW DO I HANG WALLPAPER?
We recommend seeking advice from a trained professional. Please find our wallpaper calculator here. Living Quarters does not take responsibility for over or under ordering of products.
How do I apply for a Trade account?
To apply for a Trade account, please fill in our trade form HERE.
We reserve the right to refuse accounts at our discretion.
Where can I use your products?
Our products are designed for interior use.
How do I clean my fabric?
As our fabric is digitally printed it is dry clean only.
How can I contact you?
For any questions or queries, please email email@example.com and we would be delighted to help.